We take this chance to welcome you to Kigezi Community Hospital. We do not take it for granted that you have chosen us from among others and we strive to ensure that you enjoy your stay while at our hospital. Some of the information provided in this section may be found useful for harmonious living while at the facility as it addresses some of the expectations that we have from our clients as well as some of the expectations our clients expect from us .
All clients with emergencies are free to come to the hospital any time of the day and all of them are receieved and attended to unless the hospital capacity is exceedingly overwhelmed. However if it is possible our emergency contact can be called before arrival so that the prevailing situation is communicated.
Clients for elective procedures or reviews are also welcome any time but they can call first to confirm the best possible time for their procedure.
Sometimes patients for elective procedures or reviews will be called for confirmation as well.
For clients eligible for admission, they are escorted to the available room and bed depending on their gender and condition as well as choice by a facility staff. Staff can be identified by the staff uniforms they put on and name tags.
Orientation of the client and the attendants is carried out during the process of admission
You will be expected to come with past medical documents, a referral letter if applicable, a few personal items such as clothes, slippers and a basin
You can bring your medical insurance card where applicable
The allocation of beds depends first on clients needs and next on client's preferance. Sometimes you may be accomodated on an emergency bed until your preferred bed is available. Other times you may be requested to shift to another bed in case of a crisis requiring use of your current bed. In a few occasions, you may also be requested to shift to a ward with mixed gender
Admission charges vary depending on the category of accomodation as follows:
- Self contained Private Room : UGX 50,000 per night
- Semi-Private Room : UGX 20,000 per night
- General Wards : UGX 5,000 per night
Professional fees for the different services are billed on the client especially for Anaesthesia and Specialist Surgery
Further information on the billing will be provided by the staff as they interact with you.
You are kindly requested to give your jewels and valuable property to the facility In-charge for safe custody. Only small amounts of liquid money are recommended while admitted and the facility will not be responsible for loss of any large sums of money or damage to valuable property not reported for safe custody.
Visitors are welcome every day from 11am to 12 noon, 2pm to 4pm, and from 6pm to 9pm.
Only 4 visitors are allowed per day per patient to ensure as much privacy as possible in our culture and these must book the visit prior and even sign in the visitors book
Visitors are expected to observe basics of infection prevention especially hand washing using the available hand washing facilities or scrubbing. Proper sanitation and hygiene are paramount as well.
In case of outbreaks such as COVID 19 we expect visitors to observe social distance
We have a modest parking space in the hospital premises. Sometimes vehicles are many and in that case parking can be done alongside the road if it is for a brief period during the day.
The hospital currently has no canteen. However there is a small kiosk operated by staff and can provide small bites, water and soft drinks
The hospital is in close proximity with ambulances and numerous patients have benefited from this arrangement. The facility however intends to procure an ambulance of its own in the near future.
The facility has no designated chapel or mosque for prayers but allows clients who wish to pray from the facility to do so responsibly without inconviniencing others.
Smoking from facility grounds is prohibited.
We very much value the feedback from our esteemed clients and well wishers.